Privacy Policy

This Privacy Policy explains how Pently S.A.S. (“Pently,” “we,” “our,” or “us”) collects, uses, stores, protects, and shares personal information when you visit or interact with Pently.co or communicate with us through the website.

By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

Pently S.A.S. is a technology company focused on designing and developing IT solutions for the healthcare industry. Our first product, MAI, is being developed to support healthcare revenue cycle management workflows, including billing operations, coding support, claim review, quality measure support, and AI-assisted administrative processes.

This website is primarily intended to provide general information about Pently, MAI, our products, services, business activities, and contact channels.

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form.
• Request information about Pently or MAI.
• Subscribe to updates or communications.
• Contact us by email.
• Communicate with us for business, partnership, employment, or product-related purposes.

The information we may collect includes:

• Name.
• Company or organization name.
• Job title or professional role.
• Email address.
• Phone number.
• Country, city, or business location.
• Message content or inquiry details.
• Any other information you voluntarily choose to provide.

We may also collect certain technical information automatically when you visit the website, such as:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Date and time of visit.
• Referring website.
• General usage and analytics information.

Pently.co is a corporate informational website. Unless Pently provides a specifically authorized and secure method for doing so, you should not submit protected health information, patient information, medical records, billing records, claim details, diagnosis information, procedure information, or any other sensitive healthcare data through this website or any general contact form.

If you contact us through the website, please provide only business contact information and general inquiry details.

Pently is not responsible for protected health information, patient data, or other sensitive healthcare information submitted through unauthorized or unsecured channels.

We may use the information we collect for the following purposes:

• To respond to your inquiries.
• To provide information about Pently, MAI, our products, or our services.
• To communicate with potential clients, partners, vendors, advisors, or candidates.
• To evaluate business opportunities or partnership requests.
• To improve our website, content, messaging, and user experience.
• To understand website traffic, usage patterns, and visitor engagement.
• To maintain website security and prevent misuse.
• To comply with legal, regulatory, administrative, or contractual obligations.
• To protect the rights, safety, and interests of Pently, our users, and third parties.

We do not sell personal information.

We process personal information when we have a valid reason to do so, including:

• Your consent.
• The need to respond to your request or communication.
• The need to evaluate or establish a business relationship.
• Compliance with legal or regulatory obligations.
• Pently’s legitimate interest in operating, improving, securing, and promoting its business and website.

Where required by applicable law, we will request your authorization before collecting or processing your personal information.

Pently.co may use cookies or similar technologies to improve website functionality, analyze traffic, understand user behavior, and enhance the visitor experience.

Cookies are small files placed on your device when you visit a website. They may help us understand how users interact with the site, remember preferences, or improve performance.

You may configure your browser to block, delete, or alert you about cookies. However, some parts of the website may not function properly if cookies are disabled.

If we use analytics, marketing, or third-party tracking tools, those tools may collect information according to their own privacy policies.

We may share personal information only when reasonably necessary and in accordance with applicable law.

We may share information with:

• Service providers that support website hosting, analytics, email, security, CRM, or technical operations.
• Professional advisors, such as attorneys, accountants, consultants, or auditors.
• Business partners or collaborators when necessary to evaluate or respond to your inquiry.
• Government authorities, regulators, courts, or law enforcement when required by law or legal process.
• Successors or related parties in connection with a merger, acquisition, restructuring, financing, or sale of assets.

We do not sell personal information to third parties.

Because Pently develops technology solutions for the healthcare industry and may work with service providers, partners, or infrastructure providers located in different countries, your information may be processed or stored outside Colombia.

When personal information is transferred internationally, we will take reasonable steps to protect it according to this Privacy Policy and applicable data protection requirements.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and protecting our rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

When personal information is no longer needed, we may delete, anonymize, or securely store it in accordance with applicable practices and requirements.

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, database, or electronic system can be guaranteed to be completely secure. You use the website and submit information at your own risk.

If you believe your information has been submitted or handled insecurely, please contact us at gerencia@pently.co.

Depending on applicable law, you may have the right to:

• Know what personal information we collect and process.
• Request access to your personal information.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of your personal information, when legally permitted.
• Withdraw your consent, when processing is based on consent.
• Request information about how your personal information has been used or shared.
• Object to certain processing activities, when applicable.
• File a complaint with the competent data protection authority.

To exercise your rights, please contact us at gerencia@pently.co.

We may need to verify your identity before responding to your request.

This website is intended for business and professional audiences. It is not directed to children or minors.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information through the website, we will take reasonable steps to delete such information.

This website may contain links to third-party websites, tools, platforms, or services.

Pently is not responsible for the privacy practices, content, security, or policies of third-party websites. Your use of third-party websites is governed by their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party websites you visit.

If you provide your contact information, we may use it to send you information about Pently, MAI, product updates, business opportunities, or related communications.

You may request to stop receiving marketing communications at any time by contacting us at gerencia@pently.co or by using any unsubscribe mechanism included in our communications, if available.

Even if you opt out of marketing communications, we may still send you non-marketing communications related to your inquiry, business relationship, legal obligations, or administrative matters.

We may update or modify this Privacy Policy from time to time.

When we make changes, we may update the “Last Updated” date at the top of this page. Your continued use of the website after any changes are posted means you acknowledge the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically.

This Privacy Policy will be governed by and interpreted in accordance with the laws of Colombia, unless otherwise required by applicable law.

If you have any questions, requests, or concerns about this Privacy Policy or the processing of your personal information, please contact us at:

Pently S.A.S.

Email: gerencia@pently.co

Website: https://pently.co

For purposes of this Privacy Policy, the data controller responsible for the processing of personal information collected through this website is:

Pently S.A.S.

Email: gerencia@pently.co

Jurisdiction: Colombia